• Customer Solutions Representative

    Job Locations US-FL-Orlando
    Posted Date 2 months ago(4/16/2018 12:20 PM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    A leading HVAC filtration manufacturer is seeking a Customer Solutions Representative to support customer sales and pre-sales technical questions, prospect for new customers and provide product selection, pricing and proposals to channel partners. 


    • Handle incoming calls, web and email queries for sales and pre-sales technical questions.
    • Make prospective calls to outside field sales, channel partners, contractors and project engineers.
    • Provide Product Selection, Pricing, Quotation, Availability, Technical information and Proposal/Bid documents support to channel partners.
    • Maintain relationships and favorable contacts with current and potential accounts.
    • Route qualified opportunities to the appropriate sales executives for further development and closure.
    • Review quote activity and initiate follow up when needed.
    • Close sales and achieve quarterly quotas.
    • Review and maintain long term agreements.
    • Perform online demos, sales pitches and training to channel partners and customers.
    • Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.
    • Receive, log and assist in resolving channel partner and end customer complaints. Resolve customer issues/problems. Coordinate with other inter-company departments in order to satisfy customer needs.
    • Support sales and marketing managers as necessary regarding sales activities.


    • Experience in HVAC is preferred.
    • Experience in Chemical or Filtration industry a plus.
    • Proficient in Excel, Word and Outlook.
    • 3-5 Years’ experience in B2B field sales or inside sales.
    • Ability to multi-task in a fast paced manufacturing/office environment.
    • Strong communication skills via telephone or email required.
    • Capable of working independently and striving for success while working in a team organization.
    • Understand how to follow a lead, nurture an opportunity, and ask for a quote.
    • Positive attitude, highly motivated, competitive and a self-starter.
    • Excellent listening ability required for effective sales communication.
    • Bilingual skills are a plus.


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