Essential Duties and Responsibilities:
- Develop communication with patient, patient family and facility to provide and ensure correct information is being provided while confirming the best care is being given.
- Assess each call situation to determine best course of action in accordance with appropriate client and Medical Director protocol.
- Utilize medical equipment and procedures including defibrillator, EKG monitor, oxygen and suction devices, intravenous fluids, CPR and other procedures, equipment and medications as required to provide advanced medical care.
- Provide patient care according to clinical protocols and client safety requirements.
- Act in accordance with client Policy as a team leader and take responsibility for scene management as needed.
- Drive the ambulance and provide map reading support to minimize call response time as required or needed.
- Maintain all Certifications and Permits associated with degree of license.
- Communicate effectively with the Communications Center staff to ensure all vital information is received for patient care.
- Communicate with receiving facility to receive medical direction and to provide critical information.
- Monitor and maintain the general condition of the unit, keep it clean and stocked for optimal call response to maintain the image of our client.
- Monitor and maintain all fluids and drug stock for unit and report any deficiencies to operations manager or supervisor.
- Document activities completely to ensure appropriate information is available regarding each call as well as clearing all tickets by the end of shift time.
- Follow policies and procedures regarding out-of-chute times and turnaround times.
- Consider patient status and insurance preferred facilities when determining transportation destinations.
- Ability to work past scheduled shift with little or no notice.
- Work collaboratively with all allied health and public safety personnel at all times to ensure excellent customer service and the best possible patient care.
- Report immediately to the on duty supervisor and/or account manager any incident involving a negative customer and/or patient interaction.
- Read road maps, drive vehicles, and accurately discern street signs and address numbers.
- Read medication/prescription labels and directions for usage in quick, accurate, and expedient manner.
- Communicate verbally with patients and significant others in diverse cultural and age groups to interview patient, family members, and bystanders, and ability to discern deviations/changes in eye/skin coloration due to patient's condition and to the treatment given.
- Maintain a driving record in compliance with client Safety and Driving Policy
- Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
- Attend Clinical Education as required or mandated.
Non-Essential Duties and Responsibilities:
- Meet and communicate with existing customers/staff members (including skilled nursing, assisted living, and hospital facilities) on a regular basis to ensure that our client is meeting their needs and to determine if there are any additional services that our client is able to provide for them. Reports these interactions to the operations and/or account manager on a regular basis.
- Actively solicit new business opportunities from facilities that we do not currently provide services for. Reports any interest in our client’s services from these facilities to the operations and/or account manager.
- Coach and educate partners of new and changing information as necessary in a respectful and courteous manner.
- Perform other duties as assigned.
Physical Requirements- (Field Employees Only)
- Must be able to successfully pass Physical Agility Test
- Aptitudes required for work of this nature are good physical stamina, endurance, and body condition that would not be adversely affected by frequently having to walk, stand, lift, carry, and balance at times.
- Must be able to lift, drag, hoist, and carry different types of equipment and other objects.
- High school diploma or equivalent (GED). Some advanced education preferred.
- Current state Paramedic License.
- Possess a valid State Driver’s License.
- Current BCLS/ CPR, ACLS.
- Driving record in compliance with client Safety and Driving policy
- Some past work experience, preferably in healthcare desired.