• Field Equipment Service Supervisor

    Job Locations US-CA-Orange County
    Posted Date 5 months ago(6/28/2018 9:09 PM)
    Job ID
    # of Openings
  • Overview

    Reddy Ice, the nation's largest manufacturer and distributor of packaged ice, is seeking a Field Equipment Service Supervisor to hire, train and supervise technicians and retail merchandisers, and to ensure all field service equipment is performing at maximum productivity. 


    • Supervise the work of Field Equipment Service Technicians and Retail Merchandisers daily.
    • Oversee FESTs and RMs job performance, technical training and employee development.
    • Responsible for verifying that all equipment meets company operating standards, including sanitary and regulatory requirements, and advising senior management of any changes in regulatory requirements.
    • Provides oversight for all equipment installations, de-installations or swap outs. 
    • Coordinates installation project management with other Reddy Ice staff, including refurbishment center personnel, customer service and sales.
    • Works closely with plant operations to maintain customer on hand ice inventory.
    • Manages parts and equipment inventory so FESTs and RMs have the necessary tools and items to complete their jobs.
    • Adhering to the Code of Business Ethics and individual store policy and procedure is essential.  We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
    • Drives a safety-oriented culture, and verifies that operations are performed per corporate policy. 
    • Emphasizes safety programs and initiatives, tracks and monitors safety metrics and communicates metrics, and investigates and reviews accidents and injuries.  Complies with all company, federal, state, and local guidelines for quality, environmental, and safety standards.
    • Verifies that all equipment deployed in the field meets Reddy Ice’s uncompromising and high hygienic and cleanliness standards.
    • Stays current with all local and national government or industry hygienic standards.
    • Advises all local staff and the Market Manager of any changes in government or industry hygienic standards to help ensure proper compliance.
    • Develop an innovative and energetic culture. The FESTs and RMs should be challenged, have opportunities for career progression, should enjoy coming to work each day, and above all should be proud of the work they do each day.


    • Minimum of 5 years’ supervisory experience with outstanding results and good references.
    • Must have valid driver’s license and a good driving record – will be required to use company vehicle at times.
    • High School Diploma or GED required.
    • Trade School Certificate preferred but not required.
    • Experience in refrigeration and EPA certification is required.


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