Under the supervision of the Operations Manager, the Dispatch Supervisor is responsible for monitoring the activities of various shifts within the Communications Center. The activities include scheduling, SSM, and adherence to OGL’s.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system.
Dispatches and maintains radio communications with wheelchair, BLS, CCT, and ALS units.
Monitors and documents response times of units.
Utilizes and maintains professional communications skills with all employees and customers including patients, facilities and public service agencies.
Completes and submits daily status reports regarding unusual incidents to Operations Manager.
Monitors system performance and communicates system demands to field employees.
Adhere to all company policies and procedures.
Assists in the collection of data for patient billing purposes.
Responsible for Adhering to all company policies and procedures.
Effective information systems security is a team effort involving the participation and support of every company employee who deals with information and/or information systems. It is the responsibility of every computer user to:
Know and follow Information Systems security policies and procedures
Attend Information Systems security training, when offered
Report information systems security problems
Other duties as assigned.