Visual Comfort is seeking full-time, onsite Digital Customer Service Agents in Houston, TX!
The Digital Agent is responsible for assisting customers with general order questions, product information, website troubleshooting and order troubleshooting. This position is also responsible for creating, maintaining, and improving customer relationships while interacting with customers, on a daily basis. This position is accountable for guiding customers through their online shopping experience via chat sessions, inbound calls, and outbound calls, while assisting customers with navigating through the Visual Comfort website and answering questions they may have; this position will be required to assist multiple customers simultaneously.
As needed, the Digital Agent will handle difficult customers and/or situations utilizing exceptional customers service, problem solving and negotiation skills to find the best possible resolution for the customer while keeping the needs of the business in mind. This position will need to use profound knowledge to determine when to enforce or override standard procedures.
Qualifications
Work Environment and Physical Demands
The Digital Agent role operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers. The employee is regularly required to sit; use hands to finger, handle, or feel; talk or hear. This position requires the ability to occasionally lift and/or exert force, up to 10 pounds. The noise level in the work environment is generally quiet to moderate.
While performing the duties of this job, the employee is not exposed to temperature-related weather conditions.
Equal Employment Opportunity
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information or any other legally protected status.
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