- Take all necessary steps to assure customer satisfaction.
- Recruit, hire, lead, motivate and maintain the highest quality staff.
- Take an active role in company sales.
- Monitor Service Department performance with key metrics, including revenue, profitability, and efficiency.
- Assure compliance with safety goals.
- Accurately quote services.
- Manage truck work order system and service invoicing.
- Communicate policies, procedures, and branch goals to employees.
- Uphold our promise to our customers.
Service Manager Skills:
- Excellent interpersonal, leadership, and communication skills
- Knowledgeable in Fixed Operations procedures
- Good understanding of mechanical components and associated repair
- Clear understanding of customer service, sales, and marketing
- Knowledge of profit and loss statements and how to use them to manage a business unit.
- A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan.
- Experience with 5S Lean principles
- Previous experience as a service manager in the trucking industry
Service Manager Requirements
- Excellent communication skills
- Ability to manage employees and processes.
- Truck shop service management a plus
- High School Diploma or G.E.D.
- Must be physically able to lift and work with no restrictions.
Employee Benefits
- Competitive Wages – Be paid your worth!
- Tuition assistance - for educational and ongoing career growth
- Health, dental and vision coverage - begins on the first day of the following month.
- Paid Time Off - (PTO) starts accruing day one of your full-time employment.
- Holidays - 6 Holidays and 2 Floating Holidays per year
- 401(K) - with company matching.
- Long Term Disability - Supplied
- Short Term Disability - Supplied
- Life Insurance - Supplied
- Healthiest You - Virtual Health Care paid by Interstate.
- Pet Insurance – We care about our furry friends!
- Employee Discounts - available on products and services
- Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
- Paid Health and Well-being screening - for employees and their spouse
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.